Constraints in the system, not policies that bend under pressure.
Negotiation limits, plan structures, fee waivers and tone are enforced by rules outside the model. When a request falls outside what you approved, the agent says so and routes it rather than improvising an answer.
Every contact, offer, response and outcome is timestamped and written back to your system, generated deterministically from what happened rather than summarised by a model. If a write fails, the case is flagged rather than quietly closed.
Identity is verified before any account detail or offer is discussed, on every channel. If it cannot be confirmed, the conversation ends without disclosing anything and the case goes back to the queue.
Opt-outs, quiet hours and contact-frequency caps apply across voice, SMS, WhatsApp and email the moment they are registered.
Disputes, hardship claims, legal threats and anything genuinely ambiguous route to your team by the escalation rules you define.
Contact-time restrictions, required disclosures and regional consumer-credit rules shape every conversation by default, configured per market.
The conversation stops offering payment terms immediately and routes to your team with full context.
Opt-outs, quiet hours and contact-frequency limits apply across every channel the moment they are registered.
Ayra is configured per market and per client to reflect the disclosures, contact windows and licensing rules that apply to your book.
All of it.
Yes.
No.
Compliance capabilities are configured per market and per client. The frameworks and disclosures that apply depend on your jurisdiction and licensing.
We would rather answer the hard questions now than discover them in month three.