New The autonomous collection platform for consumer lenders

Collections that run themselves.

An AI workforce that calls and messages every delinquent borrower, negotiates, and gets them to pay — autonomously. Humans handle only the edge cases.

app.ayra.ai/collections
Active queue 3,418 accounts in treatment
Agents working
Recovered today
$284K
▲ 31% vs avg
Auto-resolved
82%
▲ no human touch
Avg. response
1.4m
▼ from 14h
Cost / $ collected
$0.04
▼ 58%
AccountBalanceSegmentChannelOwner

Live queue shown is a simulated demonstration of Ayra's workflow, not real account data.

Purpose-built for consumer & non-bank lending
Auto & asset finance
Consumer credit
BNPL & fintech
Credit unions
Short-term lenders
Point-of-sale lending
Cross-border books
The outcome

A collection department that scales without headcount.

0%
of delinquent accounts resolved fully autonomously, with no human collector involved
+0%
average lift in recovery rate versus manual, agent-led collection workflows
−0%
reduction in cost-to-collect as the AI workforce absorbs routine volume
24/7
always-on coverage across time zones, languages, and channels — no shifts

Figures illustrate the outcomes Ayra is built to deliver, drawn from early pilot cohorts. Results vary by portfolio, market, and starting delinquency mix.

Why Ayra

Human-run collections don't scale. They just cost more.

Every lender hits the same wall: as the loan book grows, the only way to collect is to hire, train, and manage more agents — slow, expensive, inconsistent, and impossible to staff around the clock.

The first hours decide everything — and get missed

Recovery odds are highest immediately after a missed payment. Agents reach accounts hours or days later, after the best window has closed.

Headcount is the only lever

More volume means more agents — recruiting, training, attrition, QA, management overhead. Costs rise in lockstep with the book.

No two agents collect the same way

Tone, timing, and judgment vary wildly between people and shifts. Results are inconsistent and almost impossible to optimize.

A delinquent account, the manual way

Payment fails — sits untouched in the system passive

Lands on an agent's list the next shift delayed

Generic call or SMS, no behavioral context blunt

No answer → manual retries, if there's time under-worked

Notes logged inconsistently, nothing learned opaque

Most accounts get a fraction of the attention they need lost recovery

The model

An AI workforce that handles the 80%.
Your people handle what matters.

Ayra inverts the staffing model. Instead of humans working every account and software assisting, AI agents work every account autonomously — and escalate the narrow set of genuinely complex cases to a human.

82%RESOLVED BY AI AGENTS
18%HUMAN
Autonomous treatmentExpert edge cases

Every account worked instantly. No queue, no shift, no waiting for an available agent.

Consistent, compliant, optimized. The same best-practice playbook on every single contact, refined continuously.

Humans elevated, not eliminated. Your best people focus on disputes, hardship, and high-value negotiation — where judgment pays off.

Ayra Agent · live decision#LN-39820
Ayra → borrower
Hi Rasim, this is Ayra from your lender. Your $312 payment didn't go through on the 9th. No problem — would splitting it into two payments this month help?
Borrower
Yeah honestly this month is tight. That would help a lot.
Ayra → borrower
Done. I've set $156 today and $156 on the 24th, no late fee. Here's your secure link:
Pay $156 now
Plan agreed · auto-logged to system
Open
Conversational AI

It doesn't just decide. It talks.

Ayra calls and messages borrowers, negotiates, and closes the payment — in their language.

A
Ayra Voice
Live call · outbound
01:12
Ayra

Hi Marco, it's Ayra calling on behalf of your lender about your overdue payment of $240.

Marco

I know, money's been tight this month.

Ayra

Understood. I can split it — $120 today, $120 in two weeks, no late fee. Does that work?

Marco

Yeah, that helps. Let's do it.

Ayra

Done. I'm texting you the secure link now. Thanks, Marco.

What Ayra knows before it dials
Loan type24-mo personal installment
Payment history1st miss of 24
SegmentSelf-cure, 54th pct.
Best channelWhatsApp · 92% open rate
WhatsApp · same agent
Hi Dana, your $148 payment didn't go through. Want a link to clear it?
Thought I paid already?
The card was declined on the 9th — no charge went through. Here's a fresh link:
Pay $148Open
Voice WhatsApp SMS Email
Any language Negotiates within your rules Hands off when needed
The product

One platform. The whole collection function.

From the first missed payment to final resolution — see how Ayra runs each part of the operation.

Smart segmentation
Channel orchestration
Recovery analytics

It knows who will pay — and who needs help

Every delinquent account is scored and segmented the moment it arrives. Ayra reads payment history, loan type, and behavior to decide who self-cures with a nudge, who needs a restructure, and who must escalate.

  • Behavioral scoring, not just days-past-due
  • A distinct strategy assigned to each segment
  • Re-scored continuously as borrowers respond
Portfolio segmentation3,418 accounts
82% AI-handled
Self-cure 54%
Cash-flow stressed 29%
Escalation 17%

AI agents that actually negotiate

Ayra holds real conversations across WhatsApp, SMS, and voice — in the borrower's language. It answers questions, offers compliant payment plans, and closes with a payment, just like your best collector would.

  • Natural, multilingual, on-brand dialogue
  • Negotiates plans within rules you set
  • Hands off to a human the moment it should
WhatsApp · Ayra agentlive
Ayra
Hi Dana — a quick reminder that your $148 installment is 2 days overdue. Want me to send a secure link to clear it now?
Dana
I thought I paid that already?
Ayra
I see an attempt on the 9th that was declined by your bank — no charge went through. I can retry the same card or send a fresh link, whichever is easier.
Dana
Send the link please
Secure payment · $148
Sent · resolves on payment
Open

Know exactly what's recovering your money

Every contact, outcome, and dollar is measured. See recovery by segment, channel, and strategy in real time — and watch the system get better as it learns which approaches actually work.

  • Recovery rate & cost-to-collect, live
  • Channel and strategy performance, compared
  • A self-improving loop on every resolved case
Recovery · last 6 weeks+34% trend
$112K
$134K
$168K
$201K
$238K
$284K
W1W2W3W4W5W6
The platform

Everything a collection operation needs — autonomous by default.

Autonomous AI agents

A workforce of AI collectors that works every account end to end — contacting, negotiating, and resolving without human queues or shifts.

Every channel, one brain

WhatsApp, SMS, email, voice AI, and payment links — orchestrated together, so each borrower is reached where they actually respond.

Behavioral segmentation

Scores and routes every account by likelihood to pay and reason for delinquency — so the right strategy runs automatically.

Compliance built in

Contact-time rules, frequency caps, disclosures, and audit trails enforced on every interaction, configurable per market and regulation.

Connects to your stack

Reads delinquency and writes outcomes back to the loan management system or core you already run. No migration, no rip-and-replace.

Built for any market

Multilingual agents and region-aware rules let you run the same platform across countries, languages, and regulatory regimes.

The negotiation is generative. The record is deterministic.

Every borrower gets a natural, adaptive conversation. Your compliance team gets an unambiguous, timestamped record of exactly what was said, offered, and agreed — never a summary, never an interpretation.

In a regulated industry, trust is the product

The bright lines — built into the platform.

Ayra operates inside guardrails you set and regulators require, on every single contact, with no exceptions for volume or time of day.

Confirms the right person

Every contact verifies identity before any account detail or offer is discussed — no exceptions.

Offers stay inside your rules

Negotiation guardrails — plan limits, fee waivers, tone — are enforced automatically. Agents can't improvise past what you've approved.

A complete, tamper-evident audit trail

Every contact, offer, and outcome is logged and timestamped — ready for compliance review or dispute resolution.

Consent & do-not-contact, enforced

Opt-outs, quiet hours, and contact-frequency caps apply automatically across every channel — voice, SMS, WhatsApp, and email.

A human in the loop, always

Disputes, hardship claims, and anything genuinely ambiguous route to your team — by the escalation rules you define, not a generic default.

Built around the rules that govern you

Contact-time restrictions, required disclosures, and regional consumer-lending rules (including FDCPA- and TCPA-style regimes) shape every conversation by default.

Ayra communicates and negotiates strictly within lender-approved terms. It does not report to credit bureaus, alter the terms of a loan, or finalize a settlement without your sign-off.

Compliance capabilities are configured per market and lender; specific frameworks and disclosures depend on your jurisdiction and licensing.

Implementation

Live in weeks. Not quarters.

No core migration, no six-month integration project. Ayra sits on top of the stack you already run.

01
Connect

A read-write API link to your LMS or core. Ayra reads delinquency in real time and writes every outcome back. Nothing moves, nothing migrates.

Days, not months
02
Calibrate

You approve the playbook — tone, cadence, negotiation guardrails, compliance rules. Then Ayra parallel-runs on a slice of your book so you can compare results side by side.

You stay in control
03
Scale

AI agents take the routine 80% of volume. Your team keeps disputes, hardship, and high-value negotiation — and the recovery curve starts compounding.

Compounds from week one

Questions every lender asks first

What happens if a borrower disputes the debt or asks for a human?

The conversation stops offering payment terms immediately and routes to your team with full context — the dispute is logged, timestamped, and never auto-resolved by the AI.

How does Ayra handle consent and do-not-contact requests?

Opt-outs, quiet hours, and contact-frequency limits are enforced automatically across every channel the moment they're registered — no manual list management required.

Is this compliant with FDCPA, TCPA, and similar regional rules?

Ayra is configured per market and lender to reflect the disclosures, contact windows, and licensing rules that apply to your portfolio. Your compliance team approves the playbook before it goes live.

How much control do we keep over negotiation terms?

All of it. You set the tone, cadence, and negotiation guardrails in the playbook. Ayra executes exactly what you've approved — nothing more.

How much IT work does onboarding require?

A read-write API connection to your existing LMS or core. No migration, no rip-and-replace — most lenders are live on a slice of their book within weeks.

Your playbook, executed

It runs your collection methodology — not ours.

Ayra isn't a fixed playbook you adopt. You set the discipline — tone, timing, negotiation limits — and the AI workforce executes it on every account. Change a lever and watch the same borrower contact adapt.

You define the discipline
Tone
Cadence
Negotiation guardrail
A
Ayra → borrower
Same overdue account · $240
WhatsApp
Generated message
Hi Marco — I noticed your $240 payment didn't go through, and I know things come up. Whenever you're ready, I can split it into two smaller amounts this month so it's easier. Want me to set that up?
Plan offered · 2 instalments Late fee · waived
Same standard, every account. The playbook you sign off on runs identically on account one and account fifty thousand — no drift between agents, shifts, or volume spikes.
Contacted
Responded
Plan offered
Resolved
Get started

See an AI collection workforce run your portfolio.

Book a demo and watch Ayra work a sample of your delinquent accounts — autonomously, end to end, in your own language and rules.